Logging Into The IT Client Portal

Overview

This article explains how to access private content in the IT Client Portal such as to submit new tickets or projects, review or update current tickets or projects, etc. While much of our content is made available publicly, some services are only available to members of our community and require a Saint Peter’s University log in to be accessed.

Audience

Public

Information

The IT Client Portal is available through the Google Waffle and through MyApps at https://www.saintpeters.edu/myapps from your Saint Peter’s University Google account by clicking the IT Client Portal Icon:

 See How to access Applications using your SPU Email Address for more details.

It’s also accessible from the University website and directly from any browser. Without logging in, you can access public content in the IT Client Portal, however, you will not see any internal services, knowledge base articles, or other content.

If you are not logged into the IT Client Portal, you will see a Sign In link at the top right of your screen:

After clicking Sign In, if you are not already logged into your Saint Peter’s University Google account, you will be prompted to do so (How to log in to your Saint Peter’s University Google Account (SPU Account)). If you are logged into your Saint Peter’s University Google account, you will automatically be logged into the IT Client Portal.

Once logged into the IT Client Portal, instead of the “Sign In” link, you will see your name.

You may also be prompted to log into the IT Client Portal if you click a link that goes to an internal page. For example, if you click a link to make a new service request through the service catalog or click a link included in a ticket update email as in the following example: